Smart Home Service and Estate Technology Support

Long-term smart home and home automation service for sophisticated homes and private estates, from diagnostics, repair and existing-system takeovers to remote support, upgrades and ongoing stewardship across automation, lighting, networking, security, audio video and electrical systems.

How may we assist you?

Please share the system involved (automation, lighting and shades, network, security, audio video or electrical), what is happening and when it started.

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Call our support team for troubleshooting, a service visit, or help with an existing system.

Regent5 supports the systems we design and install, and takes over systems installed by others. Typical service requests include:
• Diagnostics and troubleshooting
• Repairs and equipment replacement
• Existing-system takeovers
• Remote support and programming changes
• Upgrades to automation, lighting and networking
• Security, audio video and electrical service
Our goal is to keep every system in the home reliable and easy to operate long after commissioning.

Remote management and service plans

Monitoring, remote support and priority response for clients who prefer a proactive service model.

View Regent5 service plans

Warranty and ongoing service

Service that continues after commissioning

A sophisticated home is not finished at handover. Regent5 remains available to refine, troubleshoot and support the systems we design and install. New Regent5 installations include a one-year limited warranty covering Regent5-supplied equipment and installation, with a direct path back to the team that commissioned the home.

What the Regent5 warranty covers

During the warranty period, we diagnose issues tied to Regent5-supplied equipment, programming, structured cabling, control-system commissioning and workmanship within the original scope. When a covered product fails, we coordinate repair or replacement in accordance with the applicable manufacturer terms.

Service beyond the installation warranty

Utility outages, internet or cloud-service interruptions, third-party changes and damage outside the original Regent5 scope are generally not covered by the installation warranty. We can still investigate the issue through a standard service visit and coordinate with manufacturers, service providers or other project partners when needed.

Planning a new project?

For a new home, remodel or commercial space, call our project team at (650) 242-5745 or tell us about your project.